Please allow up to 5 business days for a response after your inquiry has been submitted- if you have not received a response please email firstname.lastname@example.org
After receiving the completed form and deciding if the project is something we can take into our queue, we will invoice a $160 consultation fee to begin the process of collecting more information about the project that we will use to create a quote based on the projected materials, time, and volume of communication. This quote is subject to change if the terms of the inquiry change after the quote, or if the budget is exceeded due to unforeseen production needs etc. Your project will be confirmed in our queue once a 50% deposit is collected.
This deposit is non-refundable, however in the event that the client needs to cancel or postpone the project, the deposit is transferrable to another custom project within 24 months, only upon approval. Otherwise the client will be issued a store credit in the form of a gift card valid at www.maidenvoyagejewelry.com. We will deduct a consultation fee from the credit to cover the initial project's planning and labor.
The non refundable consultation fee is collected upon approval of initial inquiry and terms, in the event that the customer changes the details of the inquiry after beginning the consultation process, we reserve the right to cancel the project.
We reserve the right to decline custom inquiries, and to terminate projects at any point in the process if we feel that there is a conflict, lack of communication, lack of respect, or lack of trust.
We offer one complimentary resizing per project (if the ring is eligible for sizing. Eternity bands, fully engraved bands are excluded). Return shipping costs will be billed to the customer.
Timeline estimates are subject to change. If your timeline has been significantly affected we will be in touch with updated information. Quoted timeline commences once details and stones are confirmed.
When your project is completed we will contact you with photos and/or videos of the completed project before requesting payment for the remaining balance of your invoice. Final invoice is to be paid prior to shipping.