To begin a custom project please see the "Custom" tab in the main menu. After receiving the required information about your project we will create a quote based on the projected materials, time, and volume of communication. This quote is subject to change if new requests are introduced after the quote, or if the budget is exceeded due to unforeseen production needs etc. Your project will be confirmed once a 50% deposit is collected. This deposit is non-refundable, however it can be transferred to another project within 24 months in the event that the original project needs to be halted for any reason. We will deduct a consultation fee from the credit to cover the initial project's planning.
We reserve the right to reject custom projects, and also to reject certain design elements or materials.
We will not use stones or metal belonging to the customer. In the event you would like to choose your stone from a trusted vendor that we are in contact with, the price paid for this stone will incur a setting and design fee at the discretion of Maiden Voyage.
Timeline estimates are subject to change. If your timeline has been significantly affected we will be in touch with updated information.
When your project is completed we will contact you with photos and/or videos of the completed project before requesting payment for the remaining balance of your invoice. Final invoice is to be paid prior to shipping.