Bringing to life an idea, an inspiration, a vision. Create something entirely unique or customize one of our existing designs by beginning the custom process below.
Before submitting your inquiry, please read our Custom Terms below.
CUSTOM TERMS
Please allow approximately 5 business days for a response after your inquiry has been submitted- if you have not received a response please email maidenvoyagejewelry@gmail.com
After receiving the completed form and deciding if the project is something we can take into our queue, we will invoice a $160 consultation fee to begin the process of collecting more information about the project that we will use to create a quote based on the projected materials, time, and volume of communication. This quote is subject to change if the terms of the inquiry change after the quote, or if the budget is exceeded due to unforeseen production needs etc. Your project will be confirmed in our queue once a 50% deposit is collected.
This deposit is non-refundable, however in the event that the client needs to cancel or postpone the project, the deposit is transferrable to another custom project within 24 months, only upon approval. Otherwise the client will be issued a store credit in the form of a gift card valid at www.maidenvoyagejewelry.com. We will deduct a consultation fee from the credit to cover the initial project's planning and labor.
The non refundable consultation fee is collected upon approval of initial inquiry and terms, in the event that the customer changes the details of the inquiry after beginning the consultation process, we reserve the right to cancel the project or start the process over by collecting a new consultation fee.
We reserve the right to decline custom inquiries, and to terminate projects at any point in the process if we feel that there is a conflict, lack of communication, lack of respect, or lack of trust.
We offer one complimentary resizing per project (if the ring is eligible for sizing. Eternity bands, fully engraved bands are excluded). Return shipping costs will be billed to the customer.
Timeline estimates are subject to change. If your timeline has been significantly affected we will be in touch with updated information. Quoted timeline commences once details and stones are confirmed.
When your project is completed we will contact you with photos and/or videos of the completed project before requesting payment for the remaining balance of your invoice. Final invoice is to be paid prior to shipping.
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the custom experience
Having a piece of jewelry custom made requires a sense of vision, flexibility, and trust. Ultimately, it is a collaboration between myself and my client. Often, a client will take different elements of my work that resonate with them, and we will piece them together into something entirely new. I love custom design because it is an opportunity to bring my skills as a designer, carver, fabricator, engraver, and stone setter into clear focus. Some of my best work has been made through the custom process as it allows me to design within my own personal lexicon, while considering my client's point of view.
